Storage Lisson Grove Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Lisson Grove provides storage, handling and related removal services to customers in the United Kingdom. By placing a booking, using our services or allowing goods to be stored or handled by us, you agree to be bound by these Terms and Conditions.
These terms apply to consumer customers and, where relevant, to business customers. Additional or different terms may apply to specific services, and any such variations will be communicated to you prior to booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
"Company" means Storage Lisson Grove, providing storage and, where applicable, associated removal and handling services.
"Customer" means the person, firm or company who requests or uses the services of the Company.
"Services" means storage of goods, and any related services such as collection, loading, unloading, packing, handling, and delivery.
"Goods" means the items that are the subject of the Services, including any containers, packaging or materials supplied by the Customer.
"Contract" means the legally binding agreement between the Company and the Customer incorporating these Terms and Conditions and any written quotation or booking confirmation issued by the Company.
2. Scope of Services
The Company provides storage services and, where agreed, associated removal and handling services including but not limited to collection, transport, and delivery within its normal service area. The exact scope of the Services will be set out in the quotation or booking confirmation.
The Company reserves the right to refuse to provide Services in relation to certain items, properties or locations where it is unsafe, unlawful or otherwise unreasonable to do so.
3. Booking Process
3.1 Enquiries and quotations
Customers may request a quotation by providing accurate information regarding the type and quantity of Goods, access conditions at collection and delivery points, required dates, and any special handling needs. Quotations are based on the information provided and may be revised if that information is incomplete or inaccurate.
3.2 Confirming a booking
A booking is only confirmed when the Customer has accepted the quotation and the Company has issued a written or electronic booking confirmation. The Company may require payment of a deposit or full prepayment before confirming the booking.
3.3 Changes to bookings
If the Customer wishes to change a booking, including changes to dates, addresses, access conditions or the volume of Goods, the Customer must notify the Company as early as possible. The Company will endeavour to accommodate changes but cannot guarantee availability. Changes may result in additional charges, which will be communicated to the Customer before work proceeds.
3.4 Access and preparation
The Customer is responsible for ensuring that proper access is available at the collection and delivery addresses on the agreed dates and times. The Customer must pack and prepare Goods in a suitable manner unless packing services have been agreed as part of the Contract.
4. Payments and Charges
4.1 Pricing
Charges for the Services are set out in the quotation or booking confirmation. Unless explicitly stated otherwise, prices exclude any applicable taxes or statutory charges that may be imposed by law.
4.2 Deposits and prepayments
The Company may require the Customer to pay a deposit or full prepayment prior to the commencement of Services. The amount and timing of such payment will be specified in the quotation or booking confirmation.
4.3 Payment terms
Unless otherwise agreed in writing, payment is due on or before the date of service for removal and handling services, and monthly in advance for ongoing storage services. Where credit terms are agreed, invoices must be paid within the period stated on the invoice.
4.4 Late or non-payment
If the Customer fails to make payment when due, the Company may charge interest on the overdue amount at the statutory rate permitted under UK law, from the due date until payment is received in full. The Company may also suspend Services, restrict access to stored Goods, or exercise a lien over the Goods until all outstanding sums have been paid.
4.5 Additional charges
Additional charges may apply where:
a. the Customer has provided incorrect or incomplete information affecting the scope or duration of the Services
b. access to the property is restricted, unsafe, or not as described
c. the Company is required to wait, return on another occasion, or carry out work outside normal working hours at the Customer's request
d. the Company is required to handle items not originally declared or which require special equipment, additional staff or protective materials
5. Cancellations and Postponements
5.1 Cancellation by the Customer
If the Customer wishes to cancel the Services, notice must be given in writing. The following cancellation charges may apply, unless otherwise required by applicable consumer law:
a. More than seven days before the scheduled service date: no cancellation fee, and any deposit may be refunded at the Company's discretion
b. Between seven days and 48 hours before the service date: a cancellation fee up to 50 percent of the quoted charges
c. Less than 48 hours before the service date or on the day of service: a cancellation fee up to 100 percent of the quoted charges
5.2 Postponement by the Customer
If the Customer requests to postpone the Services, this will be treated as a cancellation and rebooking at the Company's discretion. The Company will endeavour to accommodate alternative dates but cannot guarantee availability. Postponement charges may apply in line with the cancellation charges above.
5.3 Cancellation by the Company
The Company may cancel or suspend the Services without liability where:
a. the Customer is in breach of the Contract, including failure to make payment when due
b. carrying out the Services would be unsafe, unlawful or impossible due to circumstances beyond the Company's reasonable control
c. the Customer requests the Company to handle prohibited or unsafe items
Where the Company cancels without fault of the Customer, any prepayments for Services not yet provided will be refunded.
6. Customer Responsibilities
The Customer agrees to:
a. Provide accurate and complete information required for the quotation and booking
b. Ensure that Goods are properly packed and protected, unless packing is included in the Services
c. Ensure that appropriate access, parking and loading facilities are available at collection and delivery addresses
d. Comply with all applicable laws, regulations and local rules relating to the Goods and the premises
e. Not store or request the handling of prohibited items as outlined in these terms
7. Prohibited and Restricted Items
The Customer must not submit for storage or removal any items that are illegal, unsafe, or unsuitable for the Services, including but not limited to:
a. Explosives, weapons, ammunition, or hazardous materials
b. Flammable, corrosive, toxic or radioactive substances
c. Perishable goods, live animals, plants or any living organisms
d. Items that emit fumes, odours or are otherwise likely to cause damage or nuisance
e. Waste materials, including household rubbish, construction debris or fly-tipped items
f. Items the possession or storage of which is prohibited by law
The Company may refuse to handle or store such items and may require their immediate removal. If prohibited items are found among the Goods, the Company may arrange for their safe disposal at the Customer's expense and without liability.
8. Waste Regulations and Disposal
The Customer is responsible for ensuring that no waste is presented for storage or removal except where the Company has expressly agreed to provide waste removal services in compliance with UK waste regulations.
Where the Company agrees to remove waste or unwanted items, it will do so in accordance with applicable environmental and waste management laws. Additional charges will apply for sorting, transporting and disposing of waste or items that cannot be stored.
The Customer must not request or permit any unlawful disposal of waste, including fly-tipping or abandonment of items. The Customer will be liable for any costs, fines or penalties arising from unlawful waste disposal requested or caused by the Customer, whether directly or indirectly.
9. Liability and Insurance
9.1 Standard liability
The Company will exercise reasonable care and skill in providing the Services. The Company will be liable for loss of or damage to Goods only to the extent that such loss or damage is caused by the Company's negligence or breach of Contract, and subject to the limitations set out in this section.
9.2 Exclusions
The Company will not be liable for:
a. Loss or damage arising from faulty or inadequate packing by the Customer
b. Loss or damage to fragile or delicate items not suitably packed
c. Normal wear and tear, or minor cosmetic damage such as scratches, scuffs or dents
d. Loss of or damage to items of special value including money, jewellery, precious metals, documents, artworks or collectibles, unless specifically declared and agreed in writing
e. Loss of profits, loss of business, or any indirect or consequential loss
9.3 Limitation of liability
Unless otherwise agreed in writing, the Company's total liability for loss of or damage to Goods whether arising in contract, tort or otherwise shall not exceed a reasonable replacement value subject to a per-item and an overall limit as specified in the quotation or booking confirmation. The Customer is encouraged to obtain appropriate insurance cover for their Goods.
Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited or excluded under UK law.
9.4 Time limits for claims
The Customer must notify the Company in writing of any loss or damage as soon as reasonably practicable and in any event within seven days of becoming aware of the issue. The Customer must allow the Company a reasonable opportunity to inspect the goods and the alleged damage.
10. Storage Terms
10.1 Storage period
The storage period begins on the date the Goods are placed into storage and continues until the date the Goods are removed from storage at the Customer's request or as otherwise agreed.
10.2 Access to stored goods
Access to stored Goods is by prior arrangement with the Company and may be subject to access charges. The Company may request proof of identity and authority before allowing access or releasing Goods.
10.3 Non-payment and lien
If the Customer fails to pay storage charges or other sums due, the Company may exercise a lien over the Goods and may ultimately sell or dispose of the Goods in accordance with applicable law to recover outstanding amounts and reasonable costs associated with the sale or disposal.
11. Force Majeure
The Company shall not be liable for any delay in or failure to perform the Services due to circumstances beyond its reasonable control, including but not limited to adverse weather, traffic disruption, accidents, industrial disputes, acts of terrorism, or failure of third party services. In such cases, the Company will take reasonable steps to resume Services as soon as practicable.
12. Data Protection and Privacy
The Company will process personal data provided by the Customer in accordance with applicable data protection law in the United Kingdom. Personal data will be used for the purposes of administering the Contract, providing the Services, and meeting legal and regulatory obligations.
13. Complaints and Dispute Resolution
If the Customer has a complaint about the Services, they should raise it with the Company as soon as possible so that it can be investigated and, where appropriate, remedied. The Company will endeavour to resolve complaints promptly and fairly.
If a dispute cannot be resolved directly, the parties may consider alternative dispute resolution methods, such as mediation. This does not affect the right of either party to pursue legal remedies through the courts.
14. Variation of Terms
The Company may amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Contract unless a later version has been expressly agreed in writing by both parties.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the provision of the Services, provided that, where the Customer is a consumer resident in another part of the United Kingdom, they may also bring proceedings in their local courts if required by applicable law.
16. General Provisions
16.1 Entire agreement
These Terms and Conditions, together with any quotation and booking confirmation, constitute the entire agreement between the parties and supersede any prior discussions, correspondence or understandings.
16.2 Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall remain in full force and effect.
16.3 No waiver
Failure or delay by the Company to enforce any right or remedy under these Terms and Conditions shall not constitute a waiver of that right or remedy.
16.4 Assignment
The Customer may not assign or transfer any of their rights or obligations under the Contract without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where necessary for the effective provision of the Services.
By confirming a booking or using the Services of Storage Lisson Grove, the Customer acknowledges that they have read, understood and agree to these Terms and Conditions.
