Storage Lisson Grove Health and Safety Policy
Storage Lisson Grove is committed to providing a safe and healthy environment for all employees, customers, visitors, and contractors. This Health and Safety Policy sets out our approach to managing risks across our storage facilities and removal operations, including packing, loading, transport, and delivery services.
Policy Statement and Objectives
Our objective is to prevent injury, ill health, and damage to property by identifying hazards, assessing risks, and implementing effective control measures. Health and safety considerations form an integral part of our day-to-day decision making, operational planning, and staff training.
We will actively promote a positive safety culture in which everyone understands their responsibilities and feels empowered to raise concerns, suggest improvements, and stop unsafe work where necessary.
Management Responsibilities
Senior management has overall responsibility for health and safety performance within Storage Lisson Grove. This includes providing adequate resources, setting clear expectations, and monitoring compliance with this policy and associated procedures.
Managers and supervisors are responsible for implementing this policy in their areas of control. They will ensure that risk assessments are carried out, safe systems of work are in place, and that employees and contractors receive appropriate information, instruction, and supervision.
Employee Responsibilities
Every employee has a duty to take reasonable care of their own health and safety and that of others who may be affected by their actions at work. Employees must follow all safety instructions, use equipment correctly, and report hazards, near misses, accidents, and incidents without delay.
Employees are expected to cooperate fully with management in achieving compliance with this policy and any related procedures. This includes attending training, participating in safety briefings, and supporting safe working practices at storage facilities, customer premises, and during removals and transport activities.
Risk Assessment and Safe Working Practices
We undertake regular risk assessments covering storage operations, handling and moving of goods, vehicle movements, loading and unloading, use of lifting equipment, and work at customer locations. The findings of these assessments are used to create and maintain safe systems of work.
Safe working practices are developed for tasks such as manual handling, securing loads, stacking and accessing stored items, use of trolleys and mechanical aids, and working in confined or restricted spaces. These procedures are communicated to all relevant personnel and reviewed periodically for effectiveness.
Manual Handling and Lifting
Manual handling is a key part of storage and removal activities. To reduce the risk of injury, we provide guidance and training on correct lifting techniques, team lifting, and the use of handling aids such as sack trucks, dollies, and pallet trucks where applicable.
Heavy or awkward items are assessed in advance and, where necessary, additional staff or equipment is allocated to the task. Employees are required to avoid unnecessary manual handling and to request assistance if they consider a load to be unsafe to handle alone.
Vehicles, Driving, and Transport Safety
We maintain our vehicles to a high standard and ensure that they are suitable for the nature and volume of goods being transported. Drivers must carry out pre-use checks and report any defects immediately so that corrective action can be taken.
Loads are secured using appropriate restraints and arranged to prevent movement during transit. Drivers and removal teams follow safe loading and unloading procedures at storage sites and customer locations, taking particular care to manage the risks of reversing, working near traffic, and operating on uneven or restricted access areas.
Storage Facility Safety
Our storage areas are designed and managed to promote safe access and use. Aisles and walkways are kept clear to prevent slips, trips, and falls. Items are stacked and stored to maintain stability and prevent collapse, with heavier items placed at lower levels wherever possible.
Only authorised personnel may access staff-only areas, plant rooms, or equipment storage points. Customers are provided with safety guidance regarding access routes, loading bays, trolleys, and emergency procedures when using the facility.
Equipment, Maintenance, and Housekeeping
All plant, tools, and equipment used in our storage and removal services are inspected and maintained at appropriate intervals. Employees may only use equipment for which they have been trained and authorised.
Good housekeeping is essential to safety. Work areas, vehicles, and storage units must be kept orderly, with waste removed promptly and spillages cleaned up quickly using suitable materials. Obstructions to emergency exits, fire extinguishers, and access routes are not permitted.
Fire Safety and Emergency Procedures
We implement measures to reduce the risk of fire and to protect people and property in the event of an incident. This includes the provision of appropriate fire detection and firefighting equipment, clearly marked escape routes, and emergency lighting where required.
Employees are instructed in emergency procedures such as evacuation, alarm raising, and assembly points. Regular checks of fire exits and alarm systems are carried out, and customers are made aware of key emergency information when visiting or using the storage facility.
Health, Welfare, and Fitness for Work
We recognise the importance of worker health and fitness for the physical tasks associated with storage and removal services. Employees must report any condition, medication, or circumstance that may affect their ability to perform their duties safely, including driving and manual handling tasks.
Suitable welfare facilities are provided, including rest areas and access to drinking water. We support a culture that discourages fatigue, encourages regular breaks where appropriate, and promotes respect and professionalism between colleagues, customers, and contractors.
Training, Communication, and Consultation
Appropriate health and safety training is provided to employees on induction and refreshed periodically. Role-specific instruction is given to drivers, removal teams, warehouse staff, and supervisors according to the hazards they may encounter.
Health and safety information is communicated through briefings, signage, and written procedures. We consult with employees on health and safety matters and encourage suggestions for improvements to working practices, equipment, and the overall safety environment.
Accident Reporting and Investigation
All accidents, incidents, and near misses must be reported as soon as possible to a manager or supervisor. Records are kept to enable trends to be identified and to support continuous improvement.
Investigations are conducted to establish root causes and to determine any corrective or preventive actions required. Lessons learned are shared with relevant staff, and procedures or risk assessments are updated where necessary.
Continuous Improvement and Policy Review
Storage Lisson Grove is committed to continual improvement in health and safety performance. We regularly review this policy, our risk assessments, and our operating procedures to reflect changes in our services, equipment, workforce, or wider best practice.
This Health and Safety Policy is communicated to all employees and is available to customers and contractors on request. Everyone associated with our storage and removal services is expected to support and uphold the standards set out in this document.
