Lissongrove Storage Service Terms and Conditions

These Terms and Conditions set out the basis on which Lissongrove Storage provides storage-related services to customers in the United Kingdom. By making a booking, placing goods into storage, or using any related facility or service, you agree to comply with these terms. Please read them carefully before entering into a booking. They are intended to give clarity about the booking process, payment obligations, cancellations, liability, waste handling, and the legal framework that applies to the service.

In these terms, references to we, us, and our mean Lissongrove Storage. References to you and your mean the customer, hirer, account holder, or any person acting on behalf of the customer. The words storage service include unit hire, temporary holding, collection where offered, associated access, and any ancillary services agreed in writing. These terms are written for a UK service arrangement and should be interpreted accordingly.

Any booking or continued use of the service confirms that you accept these conditions in full. If you do not agree with any part of them, you should not complete a booking or place goods into storage. We may update these terms from time to time, and the version that applies will normally be the version in force at the time your booking is confirmed, unless a later update is required by law or expressly agreed.

1. Booking Process

To begin a booking, you must provide accurate and complete information, including your name, address, contact details, and details of the goods to be stored. We may request identification and additional information for security, compliance, or risk assessment purposes. A booking is only considered accepted when we confirm it in writing, electronically or otherwise. We may refuse a booking at our discretion where we believe the goods are unsuitable, unlawful, unsafe, or likely to cause damage or disruption.

Before booking, you are responsible for checking that the goods are suitable for storage and that you have any permissions needed to store them. You must not store items that are prohibited, hazardous, illegal, perishable, or likely to attract pests. The customer is expected to disclose any special handling requirements, fragile items, or goods that may be affected by temperature, humidity, or movement. Failure to disclose such matters may affect liability and may result in refusal, removal, or disposal of the goods where necessary.

Once your booking is accepted, the storage agreement will specify the service type, start date, duration, charges, and any additional conditions. You must check the confirmation carefully and notify us promptly of any errors. If you appoint another person to deliver, collect, or access stored goods on your behalf, you remain responsible for their actions as if they were your own. We may require evidence of authority before allowing third-party access.

2. Access, Use, and Customer Responsibilities

You must use the storage service lawfully and with reasonable care. You are responsible for packing your goods appropriately, labelling items where required, and ensuring that containers, boxes, and packaging are suitable for storage. Where the service involves self-storage, you are responsible for loading, unloading, and arranging your goods safely unless we have agreed otherwise in writing. You must not obstruct access routes, damage property, or interfere with the safe operation of the facility or service.

The goods remain your responsibility at all times, except to the extent that liability is expressly accepted by us under these terms or required by law. You must keep your own records of what you store and their approximate value. We are not responsible for verifying the contents of containers or the accuracy of descriptions supplied by you. If you fail to collect your goods after the end of the agreed period, storage charges may continue to apply until the goods are removed or the arrangement is lawfully brought to an end.

We may inspect, move, isolate, or restrict access to goods if reasonably necessary for security, safety, legal compliance, maintenance, or to prevent damage to our premises, other customers’ goods, or any third party. Where possible, we will give notice before taking such action, but urgent circumstances may not allow prior notice. Any such action will be carried out with reasonable care.

3. Payments, Fees, and Charges

You agree to pay all fees relating to the storage service, including storage rent, deposits, administration charges, late payment charges, cleaning costs, disposal costs, replacement key charges, or any other amounts stated in the booking confirmation or lawfully incurred under these terms. Unless stated otherwise, charges are due in advance and must be paid using the approved payment methods. We may require a deposit or advance payment before access is granted or goods are accepted.

All prices are stated in pounds sterling and, where applicable, include or exclude VAT as specified at the time of booking. We may vary our prices by giving notice in accordance with the agreement or as permitted by law. If payment is not made on time, we may suspend access, refuse release of goods, charge interest or administrative fees where permitted, and take further action to recover outstanding sums. You remain liable for all amounts due even if you no longer use the service.

We may apply payments received in reduction of any debt owed by you in any order we reasonably choose, unless the law requires otherwise. If your payment is reversed, cancelled, or found to be fraudulent, you must immediately make alternative payment and reimburse any resulting bank or processing charges. Any discounts, promotional rates, or special offers are subject to the conditions stated at the time they are offered and may be withdrawn where the conditions are not met.

If you dispute an invoice, you must notify us as soon as reasonably possible and provide sufficient detail to allow us to investigate. You must still pay any undisputed sums on time. A dispute does not automatically suspend your payment obligations.

4. Cancellations and Termination

You may cancel a booking before the storage service begins by giving notice in writing, subject to any non-refundable charges or reasonable administration costs disclosed at the time of booking. If you cancel after the service has started, you may remain liable for charges up to the date on which the agreement ends, together with any applicable notice period. Where a minimum term applies, early cancellation may not reduce your obligation to pay the agreed charges for that term.

We may terminate or suspend the service immediately where you breach these terms, fail to pay amounts due, provide false information, store prohibited goods, or create a safety, legal, or operational risk. We may also end the agreement on reasonable notice for operational reasons, legal compliance, or closure of part or all of the service. On termination, you must remove all goods and settle all outstanding sums promptly. If goods are not collected within the required period, we may exercise our rights over the goods to the extent allowed by law.

If we end the service without fault on your part, we will ordinarily refund any storage charge paid in advance for the unused period, less any lawful deductions for services already provided or costs reasonably incurred. Refunds will be made using the same payment method where practicable unless otherwise agreed.

5. Liability and Insurance

We will use reasonable care and skill in providing the storage service. However, to the maximum extent permitted by law, we are not liable for loss or damage arising from your failure to pack, label, secure, or declare goods properly; from the inherent nature of the goods; from events outside our reasonable control; or from your breach of these terms. This includes, without limitation, deterioration caused by unsuitable packaging, damp, mould, corrosion, infestation, evaporation, shrinkage, or gradual wear and tear.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Where we are legally liable for loss or damage, our liability will be limited to the lower of the value of the affected goods or any cap stated in the booking confirmation, unless the law requires a different approach. You are strongly advised to keep appropriate insurance cover for the full replacement value of your goods.

You must ensure that your own insurance, if any, is adequate for the nature and value of the goods stored. Any insurance arranged by us, where offered, will be subject to its own policy terms, exclusions, and claims process. We do not act as an insurer unless expressly stated in writing. You remain responsible for verifying what cover is in place and whether it is suitable for your circumstances.

We are not responsible for loss caused by inaccurate instructions, unlawful access by you or anyone acting on your behalf, failure to disclose special handling requirements, or the presence of prohibited items. We do not accept liability for loss of profit, business interruption, missed opportunities, or any indirect or consequential loss, except where such exclusion is prohibited by law.

6. Waste Regulations and Prohibited Materials

You must comply with all applicable UK waste, environmental, and duty-of-care rules when placing goods into or removing goods from storage. The storage service must not be used to abandon waste, dispose of unwanted items unlawfully, or store materials that are controlled, dangerous, contaminated, or likely to pollute the environment. If you bring items that are waste rather than goods intended for storage, you must declare them accurately and follow all instructions we provide.

Prohibited items may include, without limitation, hazardous chemicals, explosives, flammable materials, gas cylinders, asbestos, clinical waste, biological waste, stolen goods, illegal substances, live animals, perishable food, and any item that is offensive, unstable, corrosive, or likely to cause contamination or nuisance. We may update the list of prohibited items where necessary for safety or compliance. You are responsible for knowing whether any item requires specialist handling, licensing, notification, or disposal under UK law.

If waste is identified in your unit, container, vehicle load, or delivered items, we may require you to remove it immediately at your own cost. Where waste creates a risk to health, safety, the environment, or our operations, we may take steps to isolate, remove, report, or dispose of it, and you will be responsible for all reasonable costs, charges, fines, penalties, and associated losses incurred by us unless the law provides otherwise. You must not use the service for fly-tipping or any form of unlawful disposal.

Where our service involves handling, transportation, or transfer of items that could fall within waste regulations, you must provide truthful information and cooperate with any compliance checks. If required by law, we may ask for documents, declarations, or instructions confirming the status of goods or waste. Failure to cooperate may result in refusal of service, suspension, or termination. Any disposal carried out by us will be done in accordance with applicable legal requirements and our internal compliance procedures.

7. Collection, Disposal, and Abandoned Goods

You must collect your goods by the agreed end date or within any notice period specified in the agreement. If goods are left uncollected after termination or expiry, we may treat them as abandoned after taking reasonable steps to contact you and after any required notices have been given. If goods are abandoned, unpaid charges continue to accrue until the goods are lawfully dealt with, sold, or disposed of. Any sale proceeds may be applied first to storage charges, enforcement costs, and lawful expenses, with any balance handled in accordance with applicable law.

We may move, dispose of, or destroy goods that are dangerous, perishable, contaminated, or otherwise unsuitable for continued storage where immediate action is reasonably necessary. Where practical, we will give notice and allow you a reasonable opportunity to collect or remove the affected items. However, where urgent action is required for safety, environmental, or operational reasons, we may act without prior notice. You accept that such action may be necessary to protect people, property, and the service.

Nothing in these terms prevents us from exercising any statutory or contractual right available to us in relation to unpaid charges, abandoned goods, or unlawful items. Any such rights will be used proportionately and in accordance with applicable law.

8. General Legal Provisions and Governing Law

These terms form part of the contract between you and Lissongrove Storage. If any provision is found to be unlawful, invalid, or unenforceable, that provision will be interpreted to reflect the original intention as closely as possible, and the remaining provisions will continue in full force. No failure or delay by us in enforcing any right will operate as a waiver of that right. Any variation to these terms must be agreed in writing unless we are permitted to amend them under the agreement or by law.

We may assign, transfer, or subcontract our rights and obligations under these terms where reasonably necessary for operating the service, providing support, or complying with legal obligations. You may not assign your rights or obligations without our prior written consent. Nothing in these terms gives any third party a right to enforce them under the Contracts (Rights of Third Parties) Act 1999 unless we expressly state otherwise.

The contract and any dispute or claim arising from it, including non-contractual disputes or claims, are governed by the law of England and Wales. The parties submit to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. These terms are intended to be clear, fair, and consistent with UK service standards, while allowing Lissongrove Storage to operate safely, lawfully, and efficiently for all customers.